Terms & Conditions

STANDARD TERMS AND CONDITIONS

SERVICE

You, the customer here on in referred to as the ‘Buyer’ are of utmost importance to us at Infinity By Luna Limited, here on in referred the as the ‘Seller’. We value your custom and it is our commitment to provide you with excellence in both product and customer service.

DELIVERY

Items will be packaged and posted using NZ Post.  Typical post is within 3-5 working days.  

Usually we post in batches, 3 times a week.  We will make every effort to dispatch your Order on our next available dispatch day after we have sent you an order confirmation. Dispatching Orders during weeks that include school or public holidays may be delayed.  We apologize in advance.

GUARANTEE AND RETURN OF FAULTY GOODS

Infinity By Luna Limited cannot accept returns of sanitary products. If a fault is found the manufacturer will be contacted and a replacement product will be provided if the products are found to be technically faulty. The return of defective or non-complying Goods is covered by the provisions of the Consumer Guarantees Act 1993.

CONSUMER GUARANTEES ACT 1993

If the Buyer is acquiring the Goods for the purposes of a business the Buyer agrees that the provisions of the Consumer Guarantees Act 1993 do not apply. If the provisions of the Consumer Guarantees Act 1993 do apply, clause 13 of these Terms shall have no effect and the responsibility of the Seller and the rights and remedies of the Buyer in respect of the supply of Goods by the Seller to the Buyer shall by governed by the Consumer Guarantees Act 1993.

TAXES

Prices are inclusive of GST if delivery address is within NZ.

RETURN POLICY

There are NO RETURNS on any ART items. 

No refunds are offered on wholesale orders unless the items are faulty on arrival to the “Buyers” store. Your cups must be sealed in their original packaging before Infinity By Luna Limited will consider a replacement.

LIMITED WARRANTIES AND DISCLAIMER

Infinity By Luna Limited sells the Products on an “AS IS” basis, which may not be free of errors or defects, and, to the fullest extent permitted under applicable law, ALL EXPRESS OR IMPLIED REPRESENTATIONS AND WARRANTIES, INCLUDING ANY WARRANTIES OF MERCHANTIBILITY, FITNESS FOR A PARTICULAR PURPOSE, QUALITY, WORKMANLIKE EFFORT, CORRESPONDENCE TO DESCRIPTION, DESIGN, TITLE OR NON-INFRINGEMENT, OR ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE OR TRADE PRACTICE, ARE HEREBY DISCLAIMED.

LIMITATION OF LIABILITY; EXCLUSION OF CONSEQUENTIAL DAMAGES

Notwithstanding any other provision of these Terms, to the fullest extent permitted under applicable law, Infinity By Luna Limited’s maximum aggregate liability for all claims, liabilities or obligations arising under or relating to these Terms or the Products, regardless of the theory of liability, will in no event exceed all amounts paid by Purchaser to Infinity By Luna Limited under for the particular Product(s) giving rise to the claim, if any. In no event will Infinity By Luna Limited be liable for any indirect, punitive, special, incidental, exemplary, or consequential damages in connection with, related to or arising out of these Terms or the Products (including interruption of business, loss of profits, loss of revenue, loss of use, loss of consortium, or other economic or social advantage), regardless of the theory of liability, even if Infinity By Luna Limited has been previously advised of the possibility of such damages. Liability for damages shall be so limited and excluded, regardless of the validity or efficacy of any remedy and even if any remedy fails of its essential purpose.  Infinity By Luna Limited shall not be responsible for delays or failures in its performance resulting from acts or omissions beyond its reasonable control, whatever the source or cause.

PROPER USE

Purchaser agrees to properly clean and maintain the Products (including immersing the Products in boiling water for at least five (5) to seven (7) minutes once every month (in a pan you use just for this purpose), OR immersing the Product in sterilising solution or tablets. These are commonly used to sterilise baby equipment. Follow the manufacturer’s guidelines for dilution and soak for the minimum recommended time. Then rinse thoroughly with clean water).  Infinity By Luna Limited shall have no liability for any injuries or damages to persons or property resulting from incorrect or improper use or cleaning (or failure to perform regular cleaning) of the Products.

TERMS OF USE OF THIS WEBSITE AND OTHER ASSOCIATED SOCIAL MEDIA ACCOUNTS

CONTENT

While Infinity by Luna Limited endeavors to supply accurate information on this site, errors and omissions may occur.  Infinity By Luna Limited does not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, contained on this site. The “Buyer” are solely responsible for the actions undertaken in reliance on the content on, or accessed, through this site.  Infinity By Luna Limited reserves the right to make changes to the content on this site at any time and without notice.


To the extent permitted by New Zealand law, Infinity By Luna Limited makes no warranties in relation to the merchantibility, fitness for purpose, freedom from computer virus, accuracy or availability of this web site or any other web site.

INTELLECTUAL PROPERTY

All images and art are the intellectual property of Vanessa Lim (artist) from Infinity By Luna Limited.  All rights reserved.  No part of this publication may be reproduced or transmitted in any form or by any means, without permission.  

LINKS

Although this site may have some hyperlinks to other third party websites, these websites have not be prepared by Infinity By Luna Limited and are not under the control of Infinity By Luna Limited.  The links are only provided as a convenience, and do not imply that Infinity By Luna Limited endorses, checks, or approves of the third party site. Infinity By Luna Limited is not responsible for the privacy principles, content or availability of these third party sites. Infinity By Luna

If you would like to link to this site or its facebook site, Infinity By Luna Limited requires that you request our permission please email us at luna@infinitybyluna.com

CHANGES TO THIS AGREEMENT

Infinity By Luna Limited reserves the right to alter, modify or update these terms of use at any time.


PRIVACY POLICY

www.infinitybyluna.com is owned and operated by Infinity By Luna Limited. By using  the Site, you  agree to the collection and use of your information by us in accordance with  this Privacy Policy. Do not use the Site if you do not agree  with this Privacy  Policy.  We have created this Privacy Policy to  demonstrate our firm  commitment to privacy and security. This Privacy Policy  describes how the Site  collects information from all end users of our Internet services, including  those who access some of our Services, as well as those who may purchase  products. This Privacy Policy also describes what we do with the information we  collect, and the choices that Visitors have concerning the collection and use of  such information. We request that you read this Privacy Policy carefully.
CHANGES TO POLICIES

We reserve the right to revise, amend, or modify this  Privacy Policy at any time by updating this posting. If we make any changes to  our privacy policy, we will post them on our website, we encourage you to check  this page regularly. Your continued use of the Site following any changes to   this Privacy Policy will constitute your acceptance of such changes

PERSONAL INFORMATION WE COLLECT AND HOW IT IS USED
We may collect personally identifiable information from  you such as your name, postal address, telephone number, fax number and email  address. We will collect Personally Identifiable Information from you when you  actively give us the information, such as when you order or purchase products or  Services, register to receive materials, such as a newsletter, or otherwise   communicate with the Site.
When purchase products or Services, or use  other features on the Site, we request that you provide financial information,  such as account or credit card numbers. We will use your financial information  to bill you for products and Services and otherwise process your transactions.  By making a purchase on the Site, you consent to our sharing your Personally  Identifiable Information and Financial Information with our service providers  and to such third parties as we determine is necessary to process your  transactions. These third parties may include credit card companies and banking  institutions used to process the transaction. We contractually prohibit these  third parties from using your Personally Identifiable Information for any other  purpose. We may use third party contractors to help us operate our business and  administer activities on our behalf, such as authorization of credit card  transactions, and may share your information with these contractors for those  limited purposes.  At some Web sites described within our Site, you can  purchase products and services or register to receive materials, such as a  newsletter. You can decide whether or not to use these sites or services at your own discretion.

ORDER CONFIRMATION
If you order Services or products  directly from us, we may share the Personally Identifiable Information you  provide on our confirmation page with a select group of third party marketing  partners that offer similar products/services you may be interested in. We only  work with marketing partners that contractually agree to offer you the ability  to opt-out of receiving future offers, and contractually agree not to share  your  information with others. Our third party marketing partners are separate  from  the Site and we are not responsible for their content or offers. If you do not  wish your information to be shared with our marketing partners, please do not  order our products.

RESPONSES TO EMAIL INQUIRIES:
When Visitors send email  inquiries to us, the return email address is used to answer the email inquiry we  receive. We do not use the return email address for any other purpose and do not  share the return email address with any third party. We may retain these emails  for our records, only for use as a reference. We may use your Personally Identifiable Information to contact you with information we think you would be interested in. If you do not  want to receive this information, email us at luna@infinitybyluna.com . Email messages will also provide you with an opportunity to opt-out of receiving this information. Please note that changes to your preferences may not be effective immediately.
We  may collect non-personally identifiable information such as your Web Site  browsing patterns, IP address and demographic information,  such as your zip code and income level. We use this Non-personally Identifiable  Information to  collect, store, and sometimes track information for statistical  purposes to  improve the products and services we provide and to manage our  telecommunications networks. We may also share Non-personally Identifiable  Information in the aggregate form with third parties to illustrate trends and  patterns. We collect Non-personally Identifiable Information from you by  "passive" means, often through the use of cookies. In addition, on occasion,
We  may collect non-personally identifiable information such as your Web Site  browsing patterns, IP address and demographic information,  such as your zip code and income level. We use this Non-personally Identifiable  Information to  collect, store, and sometimes track information for statistical  purposes to  improve the products and services we provide and to manage our  telecommunications networks. We may also share Non-personally Identifiable  Information in the aggregate form with third parties to illustrate trends and  patterns. We collect Non-personally Identifiable Information from you by  "passive" means, often through the use of cookies. In addition, on occasion, 
the  Site may also set a "session cookie" to help us administer the Site. A  session  cookie expires when you close your browser and does not retain any  information  about you after it expires. If you are a Visitor we may use a cookie to save your  settings and to provide customizable and personalized services. These cookies  do  not enable third parties to access any of your customer information.   Additionally, be aware that if you visit other Web sites where you are prompted  to log in or that are customizable, you may be required to accept cookies.  Advertisers and marketing partners may also use their own cookies. We do not  control use of these cookies and expressly disclaim responsibility for  information collected through them. If Company is sold to, or merges with, another company,  or declares bankruptcy, some or all of the information collected from you may be  transferred to a third party as a result of the transfer of assets. We  reserve  the right to disclose your Personally Identifiable Information as  required by  law and when we believe that disclosure is necessary to protect our  rights  and/or comply with a judicial proceeding, court order, or legal process served  on our Web site, or to protect our company. 
OUR COMMITMENT TO CHILDREN’S PRIVACY

Protecting children’s privacy is important to us. This Site is not intended for use by children. We will not knowingly collect any Personally Identifiable Information submitted by visitors to the Site who are  under the age of 13. 
OUR COMMITMENT TO DATA SECURITY

The Site and our Services have security measures in place to protect the loss, misuse, and alteration of the information under our control. While we make every effort to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent unauthorized third-parties from illegally obtaining this information.   Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, we cannot ensure or warrant the security of any information you transmit to us. 
LINKS

The Site may contain links to other sites, including, among others, those of advertisers, other third parties and companies whose trademarks may appear on the Site. We are not responsible for the information collection practices or the content of the sites to which we link. 
The Site and our Services have security measures in place to protect the loss, misuse, and alteration of the information under our control. While we make every effort to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent unauthorized third-parties from illegally obtaining this information.   Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, we cannot ensure or warrant the security of any information you transmit to us. 

If you would like to link to this site or its associated social networking sites such as facebook etc, Infinity By Luna Limited requires that you request our permission please email us at luna@infinitybyluna.com

COMMUNITY FUNCTIONS

The Site may make available to Visitors chat rooms, forums, message boards, and/or other community functions. Remember that any information you disclose in these areas becomes public information and you should exercise caution when deciding to disclose your Personally Identifiable 
INFORMATION, FINANCIAL INFORMATION OR OTHER INFORMATION

You should use community functions at your own risk.  If you have any questions or feedback about this website or these Website Terms, please contact:luna@infinitybyluna.com
All brand names are to their respected owners and distributors.  All pricing are subject to change without due notice and errors and omissions apply.